Most people using OneStop are trustworthy and well-meaning. Use the same care you would with any person you have not met before, especially when money, valuable items, or personal information are involved.
Meet safely
- Meet in a busy public place. For a high-value exchange, consider a bank lobby or a police department with a designated exchange area.
- Do not meet in a secluded place or invite a stranger into your home.
- Tell a friend or family member where you are going and when you expect to return.
- Bring someone with you if the meeting feels uncertain.
- Trust your instincts. Leave if something feels wrong.
Avoid scams
For local exchanges, meeting face to face and seeing the item or confirming the service before payment will prevent most scams.
Do not:
- send or accept payment before meeting in person
- wire money or pay with gift cards
- deposit a cashier's check for someone you do not know
- use an unfamiliar escrow or payment processing service
- share banking details, payment-app logins, government ID numbers, passwords, or security codes
Be cautious when someone:
- insists on shipping, movers, or a third party who will complete the exchange
- guarantees a transaction or claims OneStop is holding or processing payment
- pressures you to move the conversation away from the contact method on the post
- asks for a code or verification message sent to your phone or email
What a normal exchange looks like
A normal OneStop exchange stays focused on a specific post. The price, timing, and expectations are clear. For an in-person exchange, both people agree to meet in a safe public place. No one needs your password, security code, or financial login.
Report a scam or harassment
If you suspect a scam, receive unwanted messages by email, phone, text, or another channel, or find your personal information in a post, email [email protected]. Include the post link, the sender's email address or phone number, and screenshots when available.
If someone defrauded you in person, contact your local police department first. You can also email us so we can review the post and account.